Shipping policy

Shipping Policy

Last updated: 17 March 2026

1. Shipping Coverage

Norzar ships to addresses within:

  • United Kingdom
  • Europe
  • Selected international destinations

For shipping availability to your location, please check during checkout or contact us.

2. United Kingdom Shipping Options

2.1 Standard Delivery

  • Cost: £3.95 (Free on orders over £50)
  • Timeframe: 2-5 business days
  • Carrier: Royal Mail or equivalent

2.2 Express Delivery

  • Cost: £6.95
  • Timeframe: 1-2 business days
  • Carrier: Royal Mail Tracked or Courier Service

3. European Shipping

3.1 Standard EU Delivery

  • Cost: £9.95
  • Timeframe: 5-10 business days
  • Carrier: International courier services

3.2 Express EU Delivery

  • Cost: £14.95
  • Timeframe: 3-5 business days
  • Carrier: DHL, FedEx or equivalent

4. International Shipping

4.1 Rest of World

  • Cost: Calculated at checkout based on weight and destination
  • Timeframe: 7-21 business days
  • Carrier: DHL, FedEx, UPS or equivalent

5. Processing Times

  • Standard Products: 1-2 business days
  • Custom/Personalised Items: 5-7 business days

Note: Processing time is separate from shipping time

6. Order Tracking

Once your order is dispatched, you will receive:

  • Shipping confirmation email
  • Tracking number
  • Link to track your parcel

7. Customs, Duties & Taxes

7.1 UK Customers

VAT is included in all displayed prices where applicable.

7.2 International Customers

You may be responsible for:

  • Import duties
  • Local taxes
  • Customs clearance fees

These charges are determined by your local customs office and are not included in our prices.

8. Delivery Attempts

If you are not available for delivery:

  • The courier may leave a delivery notice
  • Your parcel may be left in a safe place (if authorised)
  • Redelivery can be arranged
  • Collection from a local depot may be available

9. Shipping Restrictions

9.1 Restricted Items

Some items may have shipping restrictions:

  • Hazardous materials or liquids
  • Items exceeding size or weight limits
  • Products restricted by destination country laws

9.2 Address Requirements

We may not be able to ship to:

  • PO Box addresses (depending on carrier)
  • Military addresses
  • Freight forwarding services

10. Missing or Lost Parcels

If your parcel appears lost:

  1. Check tracking information
  2. Verify delivery address
  3. Check with neighbours or reception
  4. Contact us within 30 days of dispatch

11. Damaged Parcels

If your parcel arrives damaged:

  1. Take photos of packaging and contents
  2. Report within 48 hours of delivery
  3. Keep all packaging materials
  4. We will arrange a replacement or refund

12. Holiday Shipping

During peak periods (Christmas, Black Friday, etc.):

  • Order early to avoid delays
  • Processing times may be extended
  • Express delivery is recommended for urgent orders

13. Eco-Friendly Packaging

We are committed to sustainability:

  • Recyclable packaging materials
  • Minimal packaging waste
  • Biodegradable packing materials
  • FSC-certified paper products

14. Insurance

  • All parcels include basic insurance
  • High-value orders are fully insured
  • Additional insurance available on request

15. Contact Information

For shipping enquiries:
Email: mrmarkjaynes270@outlook.com
Phone: 070 2699 5080
Hours: Monday-Friday, 9:00 AM - 5:00 PM
Address: 58 Wood Lane, Lurgan Craigavon, BT66 7EL, United Kingdom